7/14/2005

Amazon Backs Down - Eats a Crow, and Shits an off-hand aplogy


I think they had to focus-group this - they probably didn't actually eat a crow - but I bet they did eat the head of whoever sent the email in my previous post.

Hello again from Amazon.com.

We wanted to let you know that an earlier e-mail message you received
from us regarding your order for "Harry Potter and the Half-Blood
Prince" was sent to you in error. We sincerely apologize for the
concern we caused with this incorrect message, and hope you will be
thrilled to know that we've begun preparing your order for shipment
and we are confident that it will be delivered on Saturday, July 16.

Most books will be delivered by U.S. Mail, either with your regular
mail delivery or in a separate, special mail delivery. Some orders may
be delivered by UPS.

You should have your copy (or copies) of "Harry Potter and the
Half-Blood Prince" in your hands no later than 7:00 p.m. (in your time
zone) on July 16. Because our carriers are delivering hundreds of
thousands of books on that day, we do ask that you wait until 7:00
p.m. before contacting customer service if you haven't received your
order.

Although we're not requiring a signature, we still recommend that
someone be home to accept the package (wizard attire is not required),
as the driver may not leave it on your doorstep if they don't feel
it's safe to do so.

Again, we apologize for the error that caused us to send you an
incorrect message.

Thank you for shopping at Amazon.com, and happy reading!

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